Case Study

InnConnect — EU-sovereign AI chatbot

A multi-tenant SaaS platform for intelligent customer service. Knowledge base with RAG, multi-agent orchestration, smart escalation, and WhatsApp integration. Fully EU-hosted, GDPR-native.

The challenge

Businesses need intelligent customer service that understands their specific products, policies, and processes. Off-the-shelf chatbots give generic answers. Custom AI implementations require deep engineering expertise and ongoing maintenance. And most AI platforms process data through American clouds, creating GDPR compliance risks.

What we built

InnConnect is a multi-tenant AI chatbot platform where each business gets its own isolated environment with a custom knowledge base, branded chat widget, and intelligent conversation management.

• Knowledge Base with RAG — businesses upload articles, FAQs, and documentation. Content is vectorised with pgvector for semantic search. The chatbot retrieves relevant context before generating answers.
• Multi-agent orchestration — separate agents handle intake, knowledge retrieval, escalation, and matching. The orchestration layer routes each conversation turn to the right agent.
• Prompt injection defence — structural content separation, instruction reinforcement, server-side sanitisation, and SSRF protection.
• Smart escalation — automatic detection of when a conversation needs human intervention, with routing to the right team member based on topic and availability.
• WhatsApp Business integration — customers can continue conversations on WhatsApp with full context preservation.
• Complete tenant isolation — separate databases, separate knowledge bases, separate conversation histories. No data leakage between tenants.

Tech stack

The outcome

InnConnect handles thousands of conversations with sub-second retrieval times and intelligent context-aware responses. Businesses can set up their chatbot in minutes by uploading their knowledge base. The platform scales horizontally across our EU-hosted Kubernetes cluster.

Because we operate InnConnect ourselves, every security fix, performance improvement, and feature addition comes from real production experience. We don't just build AI platforms — we run them.